Tracking and ETA on demand
Shipment status and estimated delivery answered from live data, in the customer's own thread, at any hour.
Industry — Logistics
An AI agent for carriers, 3PLs and distributors
Most logistics conversations are the same four questions asked with urgency. Helios answers them from live data and escalates the genuine exceptions to the people who can act.
Helios
Typically replies in seconds
I move about 60 pallets a month to Monterrey. Can you quote it?10:02
Yes. Is it dry freight or refrigerated, and do you need door-to-door delivery?10:02
Dry freight, door to door, weekly pickups.10:04
Quote sent: 3 days transit, weekly slot on Tuesdays. Call with operations booked for 10:00.10:04
- Quote sent
- Transit time confirmed
- Ops call booked
- Synced to your CRM
In short
Helios is an AI CX and sales agent for logistics that answers shipment tracking and ETA questions, qualifies freight quote requests, coordinates delivery exceptions and handles carrier and customer follow-up across WhatsApp, phone calls and email.
What usually breaks
- Tracking questions consuming the customer service team
- Quote requests answered too slowly to win the load
- Exceptions discovered after the customer complains
- Coordination scattered across phone calls and personal chats
How Helios is deployed
Freight quote qualification
Lane, volume, weight and timing captured and structured, so your commercial team quotes fast on the loads worth quoting.
Delivery coordination
Delivery windows confirmed and rescheduled by phone, with exceptions escalated to operations immediately.
Proactive exception alerts
Customers told about a delay before they call, with the next step already proposed.
Conversations it handles today
“Where is my shipment?”“What is the estimated delivery date?”“I need a quote for this lane”“The delivery window does not work, can we move it?”“I need proof of delivery”“Who do I talk to about a claim?”
Governance and security
- Answers grounded in live shipment data
- Never invents an ETA it cannot verify
- Escalation rules for claims and exceptions
- Full transcript and action audit trail
- Encryption in transit and at rest
- Your data is never used to train models
Frequently asked questions
Does it read our TMS or tracking data?
Yes. Helios answers from your live shipment data through your APIs rather than from a static status list.
Can it handle B2B customers?
Yes. Account-level context, contracted rates and named contacts are respected in every reply.
What about claims?
Claims are escalated to your team with the full history attached — Helios collects the information, your people decide.
Can it notify proactively?
Yes, exception and delay notifications can be pushed on the customer's preferred channel.
Does it work in Spanish and English?
Both, replying in whichever language the customer writes in.
See Helios on your own use case
A 30-minute working session with your channels, your data and your escalation rules.
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