Terms of service

Helios is an AI customer experience and sales agent that operates across messaging, voice, social and email channels on behalf of a customer organisation.

Access to the service is provided under a separate written agreement or order form. Where that agreement conflicts with these terms, that agreement prevails for the service; these terms continue to govern the website.

The service is offered to organisations, not consumers. You confirm you are authorised to bind the organisation you represent.

You are responsible for the credentials issued to your users, for the activity carried out under them, and for notifying us promptly of any suspected unauthorised access.

You agree not to use the service to send unlawful, deceptive, harassing or infringing content; to impersonate a third party without authorisation; to send communications without the recipient consent required by applicable law; to attempt to gain unauthorised access to our systems; or to reverse engineer, resell or benchmark the service without our written consent.

You are responsible for ensuring that the messages your configuration causes the service to send comply with the channel providers' policies, including the WhatsApp Business Messaging Policy and applicable platform terms.

You retain all rights to the data, content and knowledge sources you provide. You grant us a limited licence to process them solely to provide and support the service.

We do not use your data or conversations to train foundation models. Processing of personal data is governed by our privacy policy and, where applicable, a data processing agreement.

You are responsible for having a lawful basis to collect and process the personal data you route through the service and for the accuracy of the knowledge sources you supply.

The service generates responses automatically. While it is grounded in the sources and rules you configure, output may contain errors. You are responsible for configuring review, confidence and escalation rules appropriate to your risk, particularly for regulated, financial, legal, medical or safety-related topics.

The service is not a substitute for professional advice and must not be configured to provide it without qualified human review.

The service interoperates with third-party platforms and channels selected by you. We are not responsible for those platforms' availability, policies or changes. Product names and logos of third parties are the property of their respective owners and are used for identification only.

Fees, usage limits and payment terms are set out in your order form. Unless stated otherwise, fees are exclusive of applicable taxes and are non-refundable once the corresponding period has begun.

Each party will protect the other's confidential information with at least reasonable care and use it only to perform under the agreement, excluding information that is public, independently developed or lawfully received from a third party.

All rights in the Helios platform, software, models, documentation, trademarks and website content belong to 26 Ventures SAPI de CV or its licensors. No rights are granted other than the limited right to use the service as agreed.

We will provide the service with reasonable skill and care. Except as expressly stated, the website and the service are provided "as is" without warranties of any kind, including fitness for a particular purpose or uninterrupted operation.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our aggregate liability is limited to the fees paid by you for the service in the twelve months preceding the event giving rise to the claim.

Either party may terminate for material breach not cured within thirty days of written notice. On termination, your right to access the service ends and, on request made within thirty days, we will make available an export of your data before deletion in line with our retention configuration.

We may update these terms. Material changes to the website terms take effect when posted with an updated date; material changes affecting a paid service will be notified in accordance with your agreement.

These terms are governed by the laws of Mexico. The courts of Mexico City have exclusive jurisdiction, without prejudice to any mandatory rights you may have in your own jurisdiction.

26 Ventures SAPI de CV — legal@usehelios.ai