Scheduling without hold music
Booking, rescheduling and cancellation handled on the phone in seconds, with real availability from your calendar.
Industry — Healthcare
An AI agent for clinics, hospitals and health plans
Patients call for scheduling, coverage and preparation questions — not for clinical advice. Helios handles the administrative conversation end to end and routes anything clinical to your staff.
Helios
Typically replies in seconds
I need a dermatology appointment. Do you take my insurance at the north branch?10:02
We do. Next openings are Thursday 9:40 or Friday 17:20 at the north branch.10:02
Thursday works. Do I need to prepare anything?10:04
Booked for Thursday 9:40. I sent the prep instructions and a reminder 24 hours before.10:04
- Appointment booked
- Coverage checked
- Reminder scheduled
- Clinical escalation available
In short
Helios is an AI agent for healthcare organisations that books, confirms and reschedules appointments, reduces no-shows, answers coverage, preparation and location questions, and escalates every clinical question to qualified staff. It works across WhatsApp, phone calls and email.
What usually breaks
- Phone lines saturated with scheduling calls
- No-shows that leave slots empty
- Patients repeating the same preparation questions
- Staff time spent on administrative messages instead of care
How Helios is deployed
Confirmations and no-show reduction
Reminders that accept a reply, so patients confirm, move or release the slot instead of simply not showing up.
Coverage and billing questions
Administrative questions on coverage, invoices and documentation answered with your approved information.
Preparation instructions
Pre-appointment and pre-procedure instructions delivered and confirmed, with clinical questions escalated to staff.
Conversations it handles today
“I need to book an appointment”“Can I move my appointment to next week?”“Is this covered by my plan?”“What do I need to bring?”“Where is the clinic and where do I park?”“I need to speak with someone about my results”
Governance and security
- Clinical questions always escalate to qualified staff
- Only your approved information is used to answer
- Role-based access and permissions
- Full transcript and action audit trail
- Configurable data residency and retention
- Your data is never used to train models
Frequently asked questions
Does Helios give medical advice?
No. Clinical questions are escalated to qualified staff by design. Helios handles administrative and logistical conversations.
Can it read our appointment calendar?
Yes. It books against real availability in your scheduling system rather than a static list of slots.
How is patient data handled?
Access is role-based, every conversation is logged, retention is configurable, and your data is never used to train models. Configuration for your specific regulatory obligations is agreed during onboarding.
Can it reduce no-shows?
Confirmation conversations let a patient move or release a slot in one reply, which is what turns a reminder into a recovered appointment.
Which languages does it speak?
English and Spanish out of the box, replying in the patient's language.
See Helios on your own use case
A 30-minute working session with your channels, your data and your escalation rules.
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