Direct booking and changes
Availability, rates, policies and modifications handled in the thread, so demand converts direct instead of leaking to an OTA.
Industry — Hospitality & travel
An AI agent for hotels, restaurants and travel brands
Guests ask at midnight, in two languages, on four channels. Helios answers instantly, books and modifies reservations, and upsells the room, table or add-on that is actually available.
Helios
Typically replies in seconds
Do you have a room for 2 adults from the 14th to the 17th of next month?10:02
Yes, king suite with breakfast at 3,150 per night. Would you like the terrace view for 400 more?10:02
Yes please, and we arrive around 11 PM.10:04
Booked. Late check-in noted, confirmation sent to your email and the reservation is in the PMS.10:04
- Availability checked
- Upsell accepted
- Booking confirmed
- Synced to your PMS
In short
Helios is an AI CX and sales agent for hospitality that handles availability and booking questions, reservation changes, pre-arrival and on-property requests, and upsells across WhatsApp, phone calls, Instagram and email, in English and Spanish, 24/7.
What usually breaks
- Direct booking demand arrives outside front-desk hours
- Instagram DMs and WhatsApp go unanswered at peak
- Guests call for questions the team answers fifty times a day
- Upsell opportunities disappear once the guest checks in
How Helios is deployed
24/7 front desk overflow
Calls answered when the desk is busy or closed, with instant transfer to staff for anything that needs a human on property.
Turning social interest into bookings
Story replies, comments and DMs answered in seconds and moved toward a reservation while the guest is still browsing.
Group and event enquiries
Qualifies group, event and corporate enquiries, collects dates and headcount, and routes the qualified ones to sales.
Conversations it handles today
“Do you have availability for these dates?”“Can I change or cancel my reservation?”“What time is check-in and is parking included?”“Can we get a table for six tonight?”“Is a late checkout possible?”“Do you have a package for a group of twenty?”
Governance and security
- Answers grounded in your live availability and rates
- Brand voice and policies you define
- Instant handoff to on-property staff
- Bilingual by default: English and Spanish
- Full transcripts for every guest conversation
- Encryption in transit and at rest
Frequently asked questions
Does Helios connect to our PMS or booking engine?
Yes. Helios reads live availability and rates through your systems' APIs so it never quotes a room or table that is not there.
Can it work in more than one language?
It replies in the guest's language, English and Spanish included, without a separate configuration per language.
Will it sound like our brand?
Tone, policies and phrasing are configured by you and reviewed before launch.
What about complaints?
Complaints and service recovery escalate to your team immediately with the full context, by design.
Can it upsell?
Yes — upgrades, late checkout, F&B and add-ons are offered only when they are available and relevant to that booking.
See Helios on your own use case
A 30-minute working session with your channels, your data and your escalation rules.
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